Frequently Asked Questions
Everything you need to know about our secure home delivery solutions.
How do I install my new parcel box?
Each unit comes with a comprehensive installation kit and a step-by-step guide. Most models can be securely bolted to your driveway, porch, or external wall using standard tools.
Is the parcel box weatherproof?
Yes, our products are manufactured from high-grade galvanized steel and finished with a rust-resistant powder coating to ensure your packages stay dry and protected in all weather conditions.
How does the courier secure the delivery?
The courier simply opens the lid or door to drop the parcel inside. Our unique internal baffle system ensures that once the package is dropped, it cannot be fished out from the top.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to all residential addresses within the continental United States and Europe. Shipping costs and delivery times vary depending on your specific location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.